客服系统改版
接送机客服系统
处理来电并尝试为客户解决问题。
TYPICAL USER
20-35 years Chinese Values service
SCENARIO
Reserve pickup service after ordered a flight ticket
GOAL
Improve experience through motion
MY ROLE
Project owner Product design Motion design
TEAM
UI designer PM Frontend Dev
TIMELINE
4 months Dec 23 - Apr 24
How this project started
A design initiated project
作为客户服务人员使用最频繁的页面，该页面占据了他们95%的工作时间。他们更喜欢的是一种密集的结构，而不是干净、宽敞并具有强大层次感的布局，这样可以减少滚动和点击。当一个单一的操作重复1000次时，多出的1次点击就变成了巨大的工作量。
现状
主页到列表
填写到订单
问题
Bug类问题
体验优化类
Researched leading apps to inspire creative ideas
Comparative analysis and brainstorming
Sorting ideas & set goals
Based on current UX & how noticeable our solution brings
Setting priorities
体验优化类
Pushing UX-focused projects with no direct business profit is tough.
Without development resources, I had to secure support from PMs.
Present, present, present!
客服系统是什么？
Separate the project, ship them one by one Track each piece with a table
Bug类问题
体验优化类
Final delivery
List page grow motion
查看与操作是交织在一起的，与其放在2个页面不断切换，我们将他们结合在一起
Before
After
Replace interruptive loading with soft loading
Before
After
Others
弹性反馈
订单加载
数据效果
动效规范
应用到其他业务线
思考总结
